Refund Policy

- Processing Time

- Refund requests will be processed in 24 hours after being approved.

- Service Fee

- A 5% service fee will apply to all refunds. 

- Any mobile banking service fees (bKash, Nagad, Rocket etc.) will also be deducted.

- Eligibility

- Refunds will only be approved for valid, compliant transactions.

- Refunds will not be provided for:

- Unauthorized transactions 

- Incorrect or inaccurate payment or transaction details provided by the customer

- Fraud and Policy Violations

- Suspicious activity or violations of policy will enable BarterShift to block accounts or block/payments. 

- Administration fees will apply in this regard. 

- Customer Responsibility

- It is the responsibility of the customer to provide accurate or correct transaction details. 

- If incorrect details cause an error, BarterShift takes no responsibility.